Home » Privacy Policy

Privacy Policy

CJ Foods Oceania Pty Ltd (“we”, “us” or the “Company”) is committed to privacy protection and understand the importance of keeping your personal information (whether collected through our website https://www.cjfoods.com.au/ (“Site”) or by other means) private and secure. This privacy policy (“Privacy Policy”) describes generally how we manage personal information and safeguard your privacy. If you would like more information, please do not hesitate to contact us.
This Privacy Policy forms part of, and is subject to the provisions of, our Website Terms of Use https://www.cjfoods.com.au/terms

1 PRIVACY STATEMENT
1.1. We will treat all personal information in accordance with any and all obligations that are binding upon us under the Privacy Act 1988 (Cth) (“Privacy Act”). The Privacy Act lays down 13 key principles in relation to the collection and treatment of personal information, which are referred to as the “Australian Privacy Principles”.

1.2. Our Site may contain links to third-party websites. This Privacy Policy does not apply to any products, services, websites, or content that are offered by third parties and we are not responsible for any privacy policies on or related to any third-party websites or links. We recommend that you review the privacy policy of each third-party website you visit.

2 WHAT IS “PERSONAL INFORMATION”?
2.1. “Personal Information” is defined in the Privacy Act and means information or an opinion about an identifiable individual, or an individual who is reasonably identifiable.

2.2. Personal information held by the Company may include, but is not limited to:
(a) your name;
(b) your residential and business postal addressed, telephone/mobile numbers, email addresses and any other contact details;
(c) any information that you provided to us during your account creation process or added to your user account;
(d) your preferences and password for using this Site and your computer and connection information; and
(e) any information that you otherwise share with us.

3 COLLECTION OF PERSONAL INFORMATION
3.1. We will only collect personal and other information that is necessary for the primary purpose of conducting our business as a Korean food products distributor, which includes customer service and support.

3.2. We may collect “Sensitive Information” (as the term is defined in the Privacy Act) in circumstances where you consent to the collection of such information, or if it is reasonably necessary for, or directly related to the primary purpose outlined above at clause 3.1. “Sensitive Information” includes, without limitation, any information or opinion about an individual’s health information, racial or ethnic origin, religious beliefs, or criminal record.

3.3. We will collect any personal (and sensitive) information by lawful and fair means only, and not in an unreasonably intrusive way.

3.4. Information that you provide to us
We may collect your personal information that you provide to us when you use this Site or acquire goods or services supplied by us, including (without limitation) when you:
(a) create a user account for access to the Site;
(b) add information to your user account profile;
(c) complete an online contact form to contact us or any third-party supplier;
(d) provide information to us by telephone or through marketing application forms; or
(e) send us an email or other communication.

3.5. IP addresses
This Site may also collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. The Company collects and manages IP addresses as part of the service of providing internet session management and for security purposes. The Company may also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving, this Site.

4 COOKIES
4.1. This Site uses “cookies” to help personalise your online experience. A cookie is a text file or a packet of information that is placed on your hard disk by a web page server to identify and interact more effectively with your computer.

4.2. There are two types of cookies that may be used at this Site: a persistent cookie and a session cookie.
(a) A persistent cookie is entered by your web browser into the “Cookies” folder on your computer and remains in that folder after you close your browser, and may be used by your browser on subsequent visits to this Site.
(b) A session cookie is held temporarily in your computer’s memory and disappears after you close your browser or shut down your computer.

4.3. Cookies cannot be used to run programs. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. In some cases, cookies may collect and store personal information about you. The Company extends the same privacy protection to your personal information, whether gathered via cookies or from other sources.

4.4. You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser’s instructions to learn more about these functions. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this Site.

4.5. Why we use cookies
This Site uses cookies in order to:
(a) remember your preferences for using this Site;
(b) manage the signup process when you create an account with us;
(c) recognise you as logged in while you remain so. This avoids your having to log in again every time you visit a new page;
(d) show relevant notifications to you (e.g., notifications that are relevant only to users who have, or have not, created an account or subscribed to newsletters or email or other subscription services); and
(e) remember details of data that you choose to submit to us (e.g., through online contact forms or by way of comments, forum posts, chat room messages, reviews, ratings, etc).
Many of these cookies are removed or cleared when you log out but some may remain so that your preferences are remembered for future sessions.

4.6. Third-party cookies
In some cases, third parties may place cookies through this Site. For example:
(a) Google Analytics, one of the most widespread and trusted website analytics solutions, may use cookies de-identified data about how long users spend on this Site and the pages that they visit;
(b) Google AdSense, one of the most widespread and trusted website advertising solutions, may use cookies to serve more relevant advertisements across the web and limit the number of times that a particular advertisement is shown to you; and
(c) third-party social media applications (e.g., Facebook, Twitter, LinkedIn, Pinterest, YouTube, Instagram, etc) may use cookies in order to facilitate various social media buttons and/or plugins in this Site.

5 USING YOUR PERSONAL INFORMATION
5.1. We will generally use and disclose your personal information for the primary purpose of conducting our business as a Korean food products distributor, and otherwise to enable the Company to carry on its business including marketing activities and direct marketing.

5.2. Your personal information may be used in order to:
(a) make changes to your account;
(b) respond to any queries or feedback that you may have;
(c) prevent and detect and misuse of, or fraudulent activities involving, this Site;
(d) conduct research and development in respect of our products;
(e) gain an understanding of your information and communication needs or obtain your feedback or views about our products in order for us to improve them;
(f) maintain and develop our business systems and infrastructure, including testing and upgrading of these systems;
and for any other purpose reasonably considered necessary or desirable by the Company in relation to the operation of our business.

5.3. From time to time, we may email our customers with news, information and offers relating to our own products or those of selected partners. Your personal information may also be collected so that the Company can promote and market products and services to you. This is to keep you informed of products, services, and special offers we believe you will find valuable and may continue after you cease acquiring products and services from us. If you would prefer not to receive promotional or other material from us, please contact us at [contact email address : info@cjnc.com] to let us know and we will respect your request. You can unsubscribe from such communications at any time.

5.4. You agree and acknowledge that in the event the Company merges, sells, or otherwise changes control of the Company, business or the Site to a third-party, you consent, without giving prior notice, to our disclosure and transfer of your personal information and other data we collected from you to a third-party/parties as part of such transaction.

6 DISCLOSING YOUR PERSONAL INFORMATION
6.1. In order to operate our business and/or for the purposes set out above, the Company may disclose your personal information outside the Company. Your personal information may be disclosed to these organizations only in relation to this Site / for the abovementioned purpose, and we will take reasonable steps to ensure that these organizations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. These organizations may carry out or provide:
(a) customer enquiries;
(b) mailing systems;
(c) information technology services;
(d) marketing and telemarketing and sales services;
(e) market research; and
(f) website usage analysis.

6.2. In addition, we may disclose your personal information to:
(a) your authorised representatives or legal advisers (when requested by you to do so);
(b) our professional advisers, including our accountants, auditors and lawyers;
(c) government and regulatory authorities and other organisations, as required or authorised by law;
(d) organisations who manage our business strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our business risk and funding functions; and
(e) the police or other appropriate persons where your communication suggests possible illegal activity or harm to others.

6.3. We may also disclose your personal information to overseas recipients such as CJ CheilJedang Corporation, including related entities (as the term is defined in the Corporations Act 2001). Your personal information may be disclosed to these recipients only in relation to this Site, and we will take reasonable steps to ensure that these recipients are bound by confidentiality and privacy obligations in relation to the protection of your personal information . Please note that data protection laws as applicable to such overseas recipients may provide a different level of protection than the protection provided by the Privacy Act.

Seperation	Information recipient	Service	Collections items	Purpose	Retention and Usage period
Contact us	Register customer voice	Required	Name, email, phone number, and password	[Required] Receive and respond to inquiries, conduct service satisfaction surveys, and block bad actors from accessing the site. [Select] Product return, send compensation, visit, refund, or supplement the information received	3 years
		Select	Addresses, images, and videos

7 ACCESS TO YOUR PERSONAL INFORMATION AND COMPLAINTS PROCEDURE
7.1. If you would like more information about the way we manage personal information that we hold about you or are concerned that we may have breached your privacy, please contact us by email to our Data Protection Officer at [info@cjnc.com] or by post to [Suite 3.04, 123 Epping Road Macquarie Park NSW 2113 Australia].

7.2. Access to your personal information
(a) In most cases, you may already have access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the Australian Privacy Principles. All requests for access to your personal information must be directed to our Data Protection Officer by email using the email address or by writing to us at our postal address provided above. We will deal with all requests for access to personal information as quickly as practicable. Requests for a large amount of information, or information that is not currently in use, may require further time before a response can be given. We may charge you a fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access.
(b) In some cases, we may refuse to give you access to personal information that we hold about you. This may include circumstances where giving you access would:
(i) be unlawful (e.g. where a record contains personal information about you is subject to a claim for legal professional privilege by one of our contractual counterparties);
(ii) have an unreasonable impact on another person’s privacy; or
(iii) prejudice an investigation of unlawful activity.
(c) We may, at our absolute discretion, refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings. If we refuse to give you access, we will provide you with reasons for our refusal.

7.3. Correcting your personal information
We will amend any personal information about you that is held by us and that is inaccurate, incomplete or out of date, if you request us to do so. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information that is held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.

7.4. Complaints
To make a complaint about a breach or potential breach of the Australian Privacy Principles, which includes how we handle your personal information, you may first contact our Data Protection Officer. We will use reasonable endeavours to respond to your complaint within a reasonable time after it is received. If you are not satisfied with our response, you may make enquiries with the Office of the Australian Information Commissioner (see www.oaic.gov.au).

8 STORAGE AND SECURITY OF YOUR PERSONAL INFORMATION
8.1. We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration.

8.2. In conducting our business, personal information may be stored both electronically (on our computer systems and with our website hosting provider) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all of our electronic information. Likewise, we take all reasonable measures to ensure the security of hard-copy information.

8.3. We will only keep your personal information for as long as is necessary for the purpose for which it was collected, subject to satisfying any legal, accounting or reporting requirements. At the end of any retention period, your personal information will either be destroyed or de-identified (for example, by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning).

8.4. Whilst we are committed to protecting the security of your personal information, it is also important for you to protect against unauthorised access to your password or account and to your computers and devices.

9 DATA BREACHES
9.1. A data breach occurs when there is unauthorised access or disclosure of personal information held by the Branch, or when personal information is lost. Data breaches can occur due to malicious action (e.g., hackers), human error, or a failure in information handling or security systems.

9.2. Remedial actions
In any and all instances of a data breach occurring, we will take steps to reduce the likelihood of harm to affected individuals caused by a breach. The steps to be taken depend on a case-by-case basis but include recovering or electronically securing the information or notifying the individual and assisting them.

9.3. Notifications
If despite remedial actions, the Data Protection Officer has reasonable grounds to believe there is an eligible data breach, we will notify the affected individuals and the OAIC . A notification must contain our contact details, a description of the breach, the information concerned and recommended steps for individuals. If it is impractical to contact the affected individuals, we will take all reasonable steps to publicise a statement about the data breach.

9.4. Other entities
When we hold personal information jointly with another company, both entities are responsible for complying with the Privacy Act’s requirements about data breaches. If we become aware of a potential or actual data breach regarding information held jointly with another company, the Data Protection Officer must liaise with the other company to determine which entity should take the steps outlined in this section to comply with the Privacy Act in relation to the data breach.

9.5. Record-keeping
The Data Protection Officer must record the data breach incident in our incident register, including the subject of the data breach, the employee who reported it, how they found out about it, and all actions taken by us in relation to the breach (including actions taken to investigate, notify and/or remedy the breach).

9.6. Review
If there is a data breach, the Data Protection Officer must review and assess this data breach response plan and implement any reasonably necessary amendments. Notwithstanding this, the Information Security Officer must regularly review and test this data breach response plan.

10 THIRD-PARTY WEBSITES
10.1. You may click-through to third-party websites from this Site, in which case we recommend that you refer to the privacy statement of the third-party websites you visit. This Privacy Policy applies to this Site only and the Company assumes no responsibility nor liability whatsoever for the content of any third-party websites.

10.2. Remarketing
We may use the Google AdWords and/or Facebook re-marketing services to advertise on third-party websites to previous visitors to this Site based upon their activity on this Site. This allows us to tailor our marketing to better suit your needs and to only display advertisements that are relevant to you. Such advertising may be displayed on a Google search results page or a website in the Google Display Network or inside Facebook. Google and Facebook may use cookies and/or pixel tags to achieve this. Any data so collected by Google and/or Facebook will be used in accordance with their own respective privacy policies. None of your personal Google and/or Facebook information is reported to us.
You can set preferences for how Google advertises to you using the Google Ads Settings page (https://www.google.com/settings/ads). Facebook has enabled an AdChoices link that enables you to opt out of targeted advertising.